FAQ

Help - Im not sure what I need

Email us info@edibleprints.co.uk

We are very happy to assist in choosing the right product for your needs

Can you edit the image for me?

Yes

We do not charge for any editing to your image

We can crop and add text. With the right image we can remove backgrounds, merge images and change to personalise text images.

Drop us an email with what you would like and we'll come back to you with a draft

Can I have different images on the same sheet?

Yes.

You can select from sizes on the products 'Multiple different images on same sheet' you'll find this product under the icing sheet section.

If you'd like varying sizes or different quantities get in touch via email

info@edibleprints.co.uk

Delivery Cost

1st class £2.10 Usually arrives 1-3 working days, not guaranteed, it can take longer

EVRi- £6.00 Arrives within 1-3 days

Royal Mail Special Delivery - £8.40 Arrives next working day

Royal Mail Saturday Delivery £13.50 Saturday delivery, place order by 9am on Friday

Processing & Delivery

When will my order be sent?

We usually send icing orders the same day if received before 11am, if you require this please make a comment on your order

Icing Order - Within 0-1 Working Day

Custom Cut Icing - Within 2 Working days

Large Wafer Orders - Within 2/3 working days

We will email you within 24 hours if we require further information. Once we receive your confirmation, your order processed and sent in the timescales above

We can send orders the same day, please contact us for availability

Delivery and Dispatch

From date of dispatch, Guaranteed delivery will arrive the next working day. EVRi service will be delivered within 1-3 days

For non-urgent orders select 1st class post

Please note – 1st class usually arrives within 1-3 days (Royal Mail guidelines), although this timescale is not guaranteed, it can take longer. If you feel this may not allow enough time for delivery please select a guaranteed delivery option.

We cannot take responsibility for prints delayed in the post.

Will it fit through a normal sized letterbox?

Yes, unless you have selected guaranteed delivery it will be put straight through your letter box. Royal Mails' guaranteed service will require a signature.

Storing & Using your Edible Print

How do I store my Print?

Store the print in the bag we provide at room temperature, out of direct sunlight.

Edible Prints last for 6 months from printing date

How do I remove the icing sheet from the plastic backing sheet?

The icing sheets usually peel away very easily from the backing sheet

These instructions are provided if the icing sheet isn't coming away easily from the backing

Do not attempt to peel the icing sheet if not easily removable, follow these instructions.

Using an electric Oven:

DO NOT USE A GAS OVEN, THIS WILL MELT THE PLASTIC BACKING

1. Ensure the icing sheet and oven racks are room temperature before starting

2. Turn the oven on to 50 degrees

3. Once preheated, place the icing sheet onto the wire rack for 4 minutes

4. Remove from the oven

5. Wait 1-2 minutes for icing to harden it will then easily  pop off the backing

Step 5 is essential

Repeat the process if the icing is not easily removable after leaving to rest for 1-2 minutes. 

In warmer weather you may need to extend cooking time to 6 mins

USE THE FREEZER METHOD BELOW IF YOU DO NOT HAVE AN ELECTRIC OVEN

1. Keep the icing in the sealed bag

2. Place the bag on a flat surface in the freezer for 15 minutes

3. Remove from the backing sheet straight away

How do I attach the topper to my cake?

The printed icing sheet can be applied to almost any kind of icing such as, fondant, royal icing, butter cream or chocolate

Your icing should be dry to touch. Any moisture in your icing could bleed into edible print, causing the inks to run or the icing to dissolve

Using water, sugar water or edible glue, lightly brush onto your cake (just enough to make it sticky - not wet) then lay the icing sheet onto your cake - voila!

What is the shelf life of the icing sheets?

Edible Prints last for 6 months from printing date

Ingredients & Allergens

Are the icing sheets (edible paper/frosting sheets) EU approved?

Yes

Are your products gluten free and suitable for vegans? Do they contain allergens?

All products are Vegan, Gluten Free, Dairy Free, Nut Free

They are also free from all 14 known allergens

Are the icing sheets Kosher Approved?

Yes

What are the ingredients for the wafer, icing sheets and inks?

Wafer  Card: Potato Starch, Water, Olive Oil, maltodextrin 

Wafer Paper: Potato Starch, Water, Olive Oil.

Icing sheets; Tapica Starch, CornSyrup, Corn Syrup Solids, Cellulose, Water, Sugar, Canola oil, Polysorbate 80, Arabic gum, Cirtric acid, Sorbitol, Glycerine, Vanilla

Cupcake Icing sheets: Water, Starch (maize), Dried glucose syrup, Humectant: Glycerine, Sweetner:sorbitol, Colour: Titanium dioxide, Vegetable oil (rapeseen), Thickener: Cellulose, Emulsifier: Polysorbate 80, Flavouring: Vanilla, Sucralose

Inks: Black: Water, Humectant (E422), Propylene glycol (E490), Preservative (E202), Food colors (E122-Carmoisine, E133, E102-Tartrazine), Acidity regulator(E330). 

Cyan: Water, Humectant (E422), Propylene glycol (E490), Preservative (E202), Food colors (E133, E124, E102- Tartrazine), Acidity regulator(E330) 

Magenta: Water, Humectant (E422), Propylene glycol (E490), Preservative (E202), Food colours (E122-Carmoisine, E124-Ponceau), Acidity regulator(E330). 

Yellow: Water, Humectant (E422), Propylene glycol E490), Preservative (E202)  Food color: E102 (Tartrazine), Acidity regulator(E330). 

May have adverse affect on activity and attention of children