Refund and Returns Policy

Returns Policy

Items may be returned if damaged or incorrect.

Damaged

If items are received damaged we must be contacted within 48 hours of receipt. The damaged item(s) will need to be returned to us with all the original packing. You will receive a refund / reprint for the damaged items plus conpensation for the postage return cost.

Incorrect Print

If you have received an icing sheet which has the incorrect personalisation, please contact us within 48hours and we will reprint your order

Delayed in the post

If you have chosen 1st class delivery and your order does not arrive within 14 days of dispatch we can claim from the Royal mail, we will work with you to complete a claim form to enable the refund. Should a guaranteed service not arrive within the stated time you are entitled to a full refund by Royal mail, again, we will work with you to complete a claim form to enable the refund. We are not able to offer a refund if your order was sent by 1st class post and the 14 days has not been reached. We are able to provide proof of posting for all orders.

Cancellation Policy

Orders may not be cancelled or edited once the oder has been placed, therefore please review your order before confirming, additional information can be provided to us at the checkout page if needed. If you need to email us about your order please respond to the confirmation email you will receive. As the orders and emails are processed in the order which they are received, we may not see an email before you order is processed, therefore can not guarantee any amendments to your order. Orders which have not been printed upon acknowledging an email from you can be edited / cancelled, if you wish to cancel the order an administration fee of £1.50 will be deducted from your refund

Refund Policy

If a refund if required, the print must be returned to us (payable by the customer which will be reimbursed with the refund)