When will my order be sent? If you have not requested a draft or I do not have any queries I will send your order off the next working day. Please check your emails in case I have emailed to ask you a question or sent a draft, once I have received your confirmation that you are happy for me to print I will send off the next working day. Placing an Order
How do I place an order? On the ‘Place an Order’ page there a selection of sizes and shapes for you to select, if you just have 1 image that you would like us to print you can place the order there. But if you are not sure which one you need, email us and we’ll advise you. Fill in the order form and click 'Add to cart', you can then review your order before paying.
The maximum size sheet I can print onto is 10 x 7.5". I can print any size or shape up to these measurements. You can email me your requirements and I will advise the price. Can I have more than 1 image on my icing sheet? We are often asked if we are able to print a selection of different images on the same sheet. Yes we can. All I need to know is the size you would like each one. I will then let you know how many I can fit onto the page. At Edible Prints we charge per page, not per image, so there is no additional cost. If you require more than 1 image per page please email your requirements to info@edibleprints.co.uk How soon can they be sent? All edible icing sheets (including special deliveries) are sent the next working day. If you need it to be sent the same day please contact me and I'll advise if this is possible. Are there any additional costs? There is no charge to design your Edible Print, its free to add text and crop the image. If you would like to see a proof before we print, we can provide as many drafts as you need to get your print just right, this is just £1. Delivery is just £2 per order for standard post. But if you need it a bit quicker we can send special delivery which guarantees next day delivery. How can I pay? Once you have selected your sheet, you can review your order before making payment. On the next page you can select the papal option. From here you can then pay by PayPal account, or if you don't have an account you can pay by card, there is no need to register with PayPal. If you are unable to use PayPal you can also pay by bank transfer (details are given on request) or cheque. I do not have a PayPal account, how else can I pay? You do not need to have an account with PayPal as they accept debit or credit cards. Alternatives of payment are direct transfer into my bank account (details available upon request) or a cheque (please allow time for the cheque to clear before I despatch the prints) Payment We accept payment by Paypal account, credit card through the PayPay site. Or you pay by BACS / bank transferShipping and Handling We ship to the UK and the following European Countries only: Austria, Belgium, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovenia, Spain, Sweden, Switzerland. All items will be packaged in cardboard backed envelopes. European Airmail from 5 days Delivery and Despatch Please allow enough time for your order to be delivered. All orders, once confirmed will be sent the next working day. Please note – 1st class usually arrives within 1-3 days (Royal Mail guidelines), although this time scale is not guaranteed, it can take longer. If you feel this may not allow enough time for delivery please select the special delivery option. We cannot take responsibility for prints delayed in the post. We can provide proof of postage if needed Will it fit through a normal sized letterbox? Yes, unless you have selected special delivery it will be put straight through your letter box. Otherwise it will require a signatureThe Icing sheets! What quality are they? The sheets are top quality made of icing (ingredients below) They are not rice paper or thin alternatives Are the icing sheets (edible paper/frosting sheets) EU approved? Yes What are the ingredients for the icing sheets? Water, Corn starch, Corn Syrup, Corn syrup solids, Cellulose, Sorbital, Glycerine, Sugar, Vegetable oil, Arabic Gum, Polysorbate 80, Vanilla, Titanium Dioxide, Citric Acid What do the icing sheet taste like? The icing sheets have no noticeable taste. What is the shelf life of the icing sheets? The shelf life of the icing sheets is 6 months; please keep sealed in the bag provided. Storing and using your print How do I store my Print? Store the print in the bag I provide at room temperature. They last for 6 months when printed How do I remove the icing sheet from the plastic backing sheet? Roll the topper over a sharp edge of a table top this should allow you to easily peel the backing away from your topper. If you cannot peel it easily, follow these instructions Ensure the oven is cold before starting - if the wire rack is warm or hot it will melt the backing sheet Heat the oven to the lowest temperature Place the icing sheet onto your oven shelf for 3-4 mins Allow the sheet to cool for a few minutes, you will feel the icing sheet harden and will be easily removable If the icing is too dry, leave out at room temperature for a few hours What type of icing should I have on my cake? The printed icing sheet can be applied to almost any kind of icing such as, sugar paste icing, fondant, royal icing, or butter-cream. How do I attach the topper to my cake? Your icing should be dry to touch to start with
therefore allow the icing to dry after you have iced it. Alternatively you can place the topper onto a dry iced cake and use a paint brush to dampen the edges of the topper with water to attach to the cake. Returns Policy We at Edible Prints are confident that you will
be happy with your purchase(s) but if your topper arrives with incorrect
wording or size which we have incorrectly printed we will then send out a
replacement. Cancellation Policy You can cancel your order if I have not yet confirmed that the order has been processed or printed, in this case a refund will be sent minus a £1.50 administration fee. Orders can not be cancelled once the Edible Print has been printed.Privacy Policy We at Edible Prints
respect our customer’s privacy and do not disclose buyers' information to
third parties. Any information disclosed to us is only used by us for the
order and dispatch process. The only information that we see is your name,
address, phone number and email address. Copyright When you place an order for edible prints, it is assumed you have the rights to be print the image. |