When will my order be sent? If you have not requested a draft or I do not have any queries I will send your order off the next working day.
Please check your emails in case I have emailed to ask you a question or sent a draft, once I have received your confirmation that you are happy for me to print I will send off the next working day.
Placing an Order
How do I place an order?
On the ‘Place an Order’ page there a selection of
sizes and shapes for you to select, if you just have 1 image that you would
like us to print you can place the order there. But if you are not sure which
one you need, email us and we’ll advise you. Fill in the order form and click
'Add to cart', you can then review your order before paying.
I can't see the size sheet I
want, can you help?
The maximum size sheet I can print
onto is 10 x 7.5". I can print any size or shape up to these
measurements. You can email me your requirements and I will advise the price.
Can I have more than 1 image on
my icing sheet?
We are often asked if we are able to print a
selection of different images on the same sheet. Yes we can. All I need to
know is the size you would like each one. I will then let you know how many I
can fit onto the page. At Edible Prints we charge per page, not per image,
so there is no additional cost. If you require more than 1 image per page please
email your requirements to info@edibleprints.co.uk
How soon can they be sent?
All edible icing sheets (including special deliveries) are sent the next
working day. If you need it to be sent the same day please contact me and I'll advise if this is possible.
Are there any additional costs?
There is no charge to design your Edible Print, its free to add
text and crop the image. If you would like to see a proof before we print, we can provide as many drafts as you need to get your print just
right, this is just £1. Delivery is just £2 per order for standard post. But if
you need it a bit quicker we can send special delivery which guarantees next
day delivery.
How can
I pay?
Once you have selected
your sheet, you can review your order before making payment. On the next page
you can select the papal option. From here you can then pay by PayPal
account, or if you don't have an account you can pay by card, there is no
need to register with PayPal. If you are unable to use PayPal you can also
pay by bank transfer (details are given on request) or cheque.
I do not have a PayPal account, how
else can I pay?
You do
not need to have an account with PayPal as they accept debit or credit cards. Alternatives of payment are direct
transfer into my bank account (details available upon request) or a
cheque (please allow time for the cheque to clear before I despatch the
prints) Payment
We accept payment by Paypal account, credit card through the PayPay site. Or you pay by BACS / bank transfer
Shipping and Handling
We ship to the UK and
the following European Countries only:
Austria,
Belgium, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece,
Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands,
Norway, Poland, Portugal, Slovenia, Spain, Sweden, Switzerland.
All items will be
packaged in cardboard backed envelopes.
European Airmail from 5 days
Delivery and Despatch
Please
allow enough time for your order to be delivered.
All
orders, once confirmed will be sent the next working day.
Please note – 1st class usually
arrives within 1-3 days (Royal Mail guidelines), although this time scale is
not guaranteed, it can take longer. If you feel this may not allow
enough time for delivery please select the special delivery option.
We cannot take responsibility for prints
delayed in the post. We can provide proof of postage if needed
Will it fit through a normal sized
letterbox?
Yes,
unless you have selected special delivery it will be put straight through
your letter box. Otherwise it will require a signature
The Icing sheets!
What quality are they?
The sheets
are top quality made of icing (ingredients below) They are not rice paper or
thin alternatives
Are the icing sheets (edible
paper/frosting sheets) EU approved?
Yes
What are the ingredients for the
icing sheets?
Water, Corn starch,
Corn Syrup, Corn syrup solids, Cellulose, Sorbital, Glycerine, Sugar,
Vegetable oil, Arabic Gum, Polysorbate 80, Vanilla, Titanium Dioxide, Citric
Acid
What do the icing sheet taste like?
The icing sheets have
no noticeable taste.
What is the shelf life of the icing
sheets?
The shelf
life of the icing sheets is 6 months; please keep sealed in the bag provided.
Storing and using your print
How do I store my Print?
Store the print in the bag I provide at room temperature.
They last for 6 months when printed
How do I remove the icing sheet
from the plastic backing sheet?
Roll the topper over a
sharp edge of a table top this should allow you to easily peel the backing
away from your topper. If you cannot peel it easily, follow these instructions Ensure the oven is cold before starting - if the wire rack is warm or hot it will melt the backing sheet
Heat the oven to the lowest temperature
Place the icing
sheet onto your oven shelf for 3-4 mins Allow the sheet to cool for a few minutes, you will feel the icing sheet harden and will be easily removable If the icing is too dry, leave out at room temperature for a few hours
What type of icing should I have on
my cake?
The printed icing sheet
can be applied to almost any kind of icing such as, sugar paste icing,
fondant, royal icing, or butter-cream.
How do I attach the topper to my
cake?
Your icing should be dry to touch to start with
therefore allow the icing to dry after you have iced it.
You will need to apply a thin mist of water on the top for the topper to
stick, not too much otherwise your topper will dissolve.
Alternatively you can place the topper onto a dry
iced cake and use a paint brush to dampen the edges of the topper with water
to attach to the cake. Returns Policy
We at Edible Prints are confident that you will
be happy with your purchase(s) but if your topper arrives with incorrect
wording or size which we have incorrectly printed we will then send out a
replacement.
If items are received damaged then we must be contacted within 48 hours of
delivery to discuss what is wrong with the item(s). The damaged item(s) will
need to be returned to us with all the original packing.
Cancellation Policy
You can cancel your order if I have not yet confirmed that the order has been processed or printed, in this case a refund will be sent minus a £1.50 administration fee. Orders can not be cancelled once the Edible Print has been printed.
Privacy Policy
We at Edible Prints
respect our customer’s privacy and do not disclose buyers' information to
third parties. Any information disclosed to us is only used by us for the
order and dispatch process. The only information that we see is your name,
address, phone number and email address.
The Merchant that we use is PayPal which automatically encrypts your
confidential information in transit from your computer to ours using 'Secure
Sockets Layer Protocol (SSL) with an encryption key length of 128-bits. Look
out for the yellow padlock in the bottom right of your browser as you enter
the Checkout section of our site. We do not see any of your credit card
information as this is dealt with directly by PayPal. We are PayPal verified
which means PayPal have checked our details to ensure we are who we say we
are.
Copyright
When you place an order for edible prints, it is
assumed you have the rights to be print the image.
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